Frequently Asked Questions
-
Do I own my
free domain?
-
Do you have any
hidden fees or charges?
-
How long have you been in business?
-
Upgrade fees or penalties?
-
Is there a contract?
-
Do you provide refunds or cancellations?
-
How long does it
take to get set up?
-
Are you planning on going out of business anytime
soon?
-
How many customers do you have?
-
If my domain goes over the site limit, do you charge
any
penalties?
-
Do I have 24 hour access to my site?
-
How many times can I update my site?
-
Uptime, what does it really mean?
-
What do you mean when you said I get true email accounts,
forwards and alias?
-
What software can I use to create my web site?
-
What kind of discounts do I get if I pay quarterly or
annually?
-
I don't have any credit cards or my business doesn't
let us
charge payments, do you offer invoicing
services?
-
I want my domain to run fast. How many sites do
you have on
a server?
-
What kind of servers do we use? What kind of connection
do
you have?
-
What's the catch. You're too nice.
Q: Do I own my free domain?
A: Yes. You register it though our online interface. What
you put in, is the
information recorded. If we type it in for you,
we use the information you give us.
Back to Top
Q: Do you have any hidden fees or charges?
A: No. All charges and fees are agreed upon up
front.
Back to Top
Q: How long have you been in business?
A: We have been in business since 1997. We have been a
member of the
Online Better Business Bureau since
1999. Please feel free to check us
out with the Better Business Bureau
via their web site at
BBB Online-
We are listed with the
Houston BBB under A Creative Touch, Humble, TX.
Back to Top
Q: Upgrade fees or penalties?
A: We do not charge to upgrade your
account. Simply give us
a call or drop us an
email. The change will go into effect immediately, and
the new charge will go into
effect the next billing cycle.
Back to Top
Q: Is there a contract?
A: No. We do not require our customers to have
contracts, because frankly,
our customers who sign up don't leave. We have
a less than 1% attrition rate,
and that is usually because their business has
gone out of business. Our customers stay
because they the like the service. We want customers to be 100% satisfied with
the service,
or we're not doing our job
Back to Top
Q: Do you provide refunds or cancellations?
A: Yes. For new Hosting accounts, we offer
a 30-day money back guarantee.
If you're not
satisfied, we will refund your money. To cancel an account,
you just need to notify
us, either by email or phone. Your cancellation will
go into affect the next
day. For accounts that pay in advance (quarterly,
semi or annually), we
will refund any unused portion of your payment.
Back to Top
Q: How long does it take to get setup?
A: Accounts with new domains are up and
running within 24 hours. Accounts
that require their
domain to be transfer are set up with 24 hours, however
the transferring of the
domain topically can take anywhere from 24 to 48
hours. This
can vary, based on the responsiveness from your current host
or your reply to
InterNic confirming the transfer. We will work with you
to
insure this is
completed in the least amount of time.
Back to Top
Q:
Are you planning on going out of business anytime
soon?
A: That's a big NO. We love the business, and
working with our customers. We
also have no intention of selling
either. We have built this company from our first
customer and
those customers are not for sale to the highest bidder. We plan on
being around for a
very long time.
Back to Top
Q: How many customers do you have?
A: Well, without giving the whole farm away, we sign
up about 200 new domains per
month and have been in business for
4+ years. Over 60% of our new customers
come as referrals from our
existing customers.
Q: What kind of technical support do you offer?
A: We offer toll free phone support as well as email.
techsupport@actwd.com.
We also have an extensive online helpdesk where we have put
detailed
instructions on over 100 different topics and we continue
to add to it daily
Back to Top
Q:
If my domain goes over the site limit, do you charge
any penalties?
A: You will get a friendly email reminder, that will tell
you your site is over limit.
You will then have the option to
remove some files, or to upgrade your
account. You do not get a fee or
penalty.
Back to Top
Q: Do I have 24 hour access to my site?
A: Once your domain is set up on our server, you have 24/7
access to your
account.
Back to Top
Q: How many times can I update my site?
A: Unlimited. You can update your site, as often as you
like.
Back to Top
Q: Uptime, what does it really mean?
A: Here's the long and the short of it. We have it
based on 2 hours per month total.
Honestly, any outages around
here are less than 15 minutes every month or so.
Generally for
reboots.
Back to Top
Q:
What do you mean when you said I get true email accounts,
forwards
and alias?
A: Well this is one of our most popular questions. You can
have a info@actwd.com.
No I can choose or receive mail there or I can have it forwarded
to my AOL
account. It is your choice. You also can have several
mail boxes like
sales@yourdomain.com,
info@yourdomain and they
all get delivered to
jerry@domain.com. This is
all very easily managed though your customer control
panel.
Back to Top
Q:
What software can I use to create my web site?
A: Well this is your choice. Popular programs include
but aren't limited to
FrontPage, Dreamweaver, Publisher, WebEasy
In addition,
We also offer a
web-based tool which can easily help you make your
site.
Back to Top
Q:
What kind of discounts do I get if I pay quarterly or
annually?
A: A little differently put, monthly accounts have a $2
charge on them. Reason is
this, they actually take more time to
process so instead of raising everyone's
price, we just charge the
monthly folks $2 extra. Its a system that seems to work
for
everyone because we don't charge huge hosting fees.
Back to Top
Q:
I don't have any credit cards or my business doesn't
let us charge
payments, do you offer invoicing
services?
A: We do offer invoicing, however we only offer it on
Annual accounts.
Back to Top
Q:
I want my domain to run fast. How many sites do
you have on a
server?
A: Our servers are blazing fast. We have 500 domains per server
however, because each of
our servers have four engines, we have a
very fast set up. At any given time our
servers don't exceed 2%
load on the machine.
Back to Top
Q:
What kind of servers do we use? What kind of connection
do you
have?
A: We use Quad Processor Dell Servers, or four engines to run each server. We
don't over load the machines
either. Plus we run an OC-196 network and Cisco
Routers which
probably doesn't mean much to you but it would be like putting
several 1000 DSL or T-1 connections into the back of your
computer. Now, if you
use a dial up service to connect, you will
be limited by that connection. However,
you never have to worry
about you site being slow because of us.
Back to Top
Q: What's the catch. You're too nice.
A: Honestly no catch. With us, you get what you
see. We just enjoy talking and
help people
and besides, we know what it's like to be on the receiving side of
not
so nice hosting service. Our pledge is to never treat anyone in a way we
wouldn't
want to be treated.
Back to Top
